At SRT Diesel Truck & Trailer Repair we want to make servicing as simple, and hassle-free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on 1-604-855-0091.
How often should I get my oil changed?
For a long time and sometimes still today, standard practice at many lube shops is to suggest oil changes every two-three months or around 20,000 KM. In order to know when the best time to get your oil changed is, check the owner’s manual of your specific model for manufacturer-recommended intervals.
I have a new truck; do I need to take it to a dealership for maintenance in order to keep my warranty valid?
No! Forget all about that old myth. As long as you follow the specifications given by the manufacturer (which can be found in your handy owner’s manual), your warranty is valid. At SRT Diesel, we always follow the manufacturer’s maintenance schedule. We’ll make sure your warranty remains valid and your truck remains happy for many miles to come!
What do I have to do to keep my truck’s warranty in effect?
Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to include the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep your receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, we highly recommend that you use it.
My truck is a leased vehicle. Am I responsible for maintenance?
Even if you lease a vehicle, you are responsible for all maintenance and repairs required to keep the vehicle in good working order as outlined in the owner’s manual.
What parts should be replaced and at what intervals should these services be performed?
Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.
What if my new truck needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?
The choice of where to have your truck serviced and repaired is yours. However, you will probably have to take the truck back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.
How does the quality of aftermarket parts compare with original equipment parts?
Some are manufactured by the same supplier and may even be warrantied longer than original equipment parts. Aftermarket parts supplied by TRP, Alliance etc meet or exceed manufacturers’ specifications.